Frequently Asked Questions
Everything you need to know about your Paul Valentine experience.
What materials are used in Paul Valentine jewelry?
Our jewelry is crafted using high-quality materials including 14k gold plating, 925 sterling silver, and durable stainless steel to ensure longevity and a premium finish.
How long does shipping take and how much does it cost?
Standard shipping typically takes 3-5 business days within the EU and 5-10 days internationally. We offer free shipping on all orders above a certain threshold, otherwise a flat rate applies at checkout.
What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be in their original, unworn condition with all packaging included to be eligible for a full refund.
Do you offer a warranty on your products?
Yes, all Paul Valentine jewelry and watches come with a 2-year warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in a cool, dry place, preferably in the provided Paul Valentine pouch.
Which payment methods do you accept?
We accept a wide range of payment options including Visa, Mastercard, American Express, PayPal, Klarna (Pay Later), and Apple Pay.